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Geolocation issues on a mobile or online sportsbook are becoming more common. As more of us are going online to place a bet, technology is sometimes stopping this from happening.

FanDuel is one of the online sportsbooks that seems to produce the most issues when trying to track a location. If you are using FanDuel and keep seeing the FanDuel geocomply no token error or FanDuel location error, player not found message, it can be extremely annoying. We often came across the FanDuel geocomply no token error message and would recommend using BetMGM, William Hill, or DraftKings over FanDuel. One of the main errors we see is from DraftKings we cannot locate you. Fortunately, with the DraftKings sportsbook, this is an easy fix. DraftKings, the exclusive sports betting provider of the New Hampshire Lottery, launched mobile sports betting in the state on December 30, 2019. The first sports betting retail location, DraftKings Sportsbook at The Brook, opened on August 12, 2020. A ribbon cutting ceremony at DraftKings Sportsbook at Manchester is planned for September 13, 2020.

The online sports betting industry in Illinois has been extremely successful since launching in the summer of 2020, but there have been some problems as well. A majority of the problems come from trying to locate customers and having that location verified.

All of the sportsbooks in Illinois use geolocation services to track a customer’s location, but this doesn’t always provide an accurate location, or work as it should. This can be frustrating for the sports bettor, as sometimes they are not able to access their account when they are inside of the state border.

Geolocation services have come a long way since they were first introduced, but there are still plenty of issues that arise. There are a number of solutions that sports bettors can come up with to ensure that they are able to make bets, but sportsbooks are constantly looking for ways to improve this process as well.

In this geolocation guide, we will run you through some of the common geolocation problems and show you how to fix them so you can get back to placing that bet. If you have had enough of Player location check failed messages, we can help fix that.

Geolocation is a form of technology, and its job is to pinpoint your exact location when you fire up the mobile app. This process can take a bit of time, but sports betting operators do all that they can to make this a smooth and fast process.

A player location check is done before any bet is accepted, but again, it is a process that has some flaws. If you have ever seen an error message stating “DraftKings location not found,” then you know how flawed the system can be.

Sportsbooks Using Geolocation Services

In the state of Illinois, there are five online sportsbooks as of December 2020. These are the only operators that are licensed with the Illinois Gaming Board and able to accept sports betting wagers.

The five online sports betting apps in the state are :

All five of these online sports betting operators are using some form of geolocation services to track locations for all of their registered users. These geolocation services are not constantly tracking a user’s location, but a check is run every time that a customer accesses their account.

Some of these online sportsbooks have a much more advanced geolocation service, and that causes fewer “error” messages to be displayed. Usually, if your DraftKings Sportsbook app is not working properly, then there is some sort of issue with the location.

Willaim Hill and PointsBet are two of the best online sportsbooks when it comes to geolocation services. FanDuel is one of the online sportsbooks that seems to produce the most issues when trying to track a location. If you are using FanDuel and keep seeing the FanDuel geocomply no token error or FanDuel location error, player not found message, it can be extremely annoying. If this continually happens, our advice is to switch to either DraftKings or BetRivers who have the least problems. A lot of players took to reddit to express their issues.

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Even the best operators will have geolocation service issues at some point, and it’s always the customer that is put in a tough position.

Checking For Location

One of the first messages that you will see when logging in to an online sportsbook is “Checking for Location.” Some of the sites do this in the “background,” but sites such as FanDuel will have it up on the main screen until your location is verified.

If you want to save yourself some headache, then it is best to wait until your location has been verified before visiting the sportsbook. If you go to make a bet before this happens, then your bet will be rejected, and you will be forced to start the whole process over again.

If this location check is taking longer than usual, try moving to a new location to help the geolocation services find you. As long as you are in the state of Illinois or another legal state, then there is a good chance that you will be verified at some point.

On a mobile, a sportsbook checks your location using a mixture of GPS, Cell towers, and WiFi. Sometimes you can have a geolocation problem when this doesn’t work. The first thing to check is that location services are correctly turned on.

How to Turn on Location Services

Turning on your location services is extremely important when signing up or accessing your online sports betting account. Most people always have their location services on, but you do have to actually turn it on when you get your phone.

Android mobiles & tablets

Here are the steps needed to turn on location services:

  1. Go to the Settings app on your mobile device
  2. Click on Location or Location permissions
  3. Make sure location is toggled/turned to on
  4. Select the app from App permissions
  5. Click on the correct mobile sportsbook app and allow location to be shared, either all the time or only when using the app

iPhone, iPad & iOS devices

Here are the steps needed to turn location services on:

  1. Go to settings and select privacy
  2. Select location services and make sure it’s turned on
  3. Then, select the sportsbook app below
  4. Make sure While using the app is selected

Make sure your GPS is turned on and that you don’t have Airplane mode turned on. If you have done all this and it doesn’t work, try to restart your mobile. Turn data on and off and also your location on and off. If you still experience problems, try using just cell data. This should be all you need to do to confirm your location and pass the player location check. It goes without saying you should be in a legal state that offers sports betting for this to work.

Following these steps should prevent the player location check unable to verify location error. However, if you use a rooted, or jailbroken device then you may have problems accessing any sportsbook on your mobile.

When you are first creating your account at an online sportsbook, you will usually be prompted to allow location services for that app. You can click “Always” to allow the app to constantly track your location, or you can select “Only when using the app.”

Either way, the mobile sportsbook app must have access to your location for the geolocation services to work properly. If you are looking for a way how to bypass FanDuel location checks, you will struggle. The operators use software that can check you are on a VPN and will block you. If you somehow successfully manage to place a wager and are caught, your account will be suspended and you can be banned from betting at the sportsbook.

Geocomply Plugin

If you are trying to access an online sportsbook from a desktop computer, then you will be prompted to download a geocomply plugin. This geocomply plugin works to verify your location using your IP address since you are likely using a WiFi connection. Make sure you have a strong WiFi signal as this can also cause location issues.

If you are trying to access an online sportsbook from work or business, there could be firewalls in place that don’t allow for a geocomply plugin to be downloaded. If that is the case, then your chances of placing a bet are extremely slim.

When downloading the mobile sportsbook app from sites such as FanDuel or DraftKings, the geocomply plugin is usually included with that installation. This just adds an additional step to try and pinpoint your location.

Just like with every aspect of technology, this plugin fails from time to time, and you will see an error message when this occurs. If this is the case, then you will need to work to download the plugin again to get back “online” at the sportsbook. If you have downloaded a GeoComply or geolocation plugin and have issues, your internet service provider may have your IP listed in the wrong state. This can be common if you live near a state border or near a large body of water. If this is the case, contact your provider and explain the issue.

What to do if you have Problems With Geolocation

If you have problems with your FanDuel account or with any other sportsbook, then there are some steps that you can take to try to correct the issue. The first step is to ensure that you are actually within the state of Illinois or another state where sports betting is now legal.

This might sound like a simple step, but there are a number of sports bettors that live or travel close to the border.

The next step would be to check and ensure that your location services are enabled on your mobile device. This can be turned off rather easily, and if these services aren’t up and running, then geolocation will not work.

If you have verified the first two steps, then your next step needs to be to log out of your account and try logging back in. Remember that it can take a few minutes for your location to be tracked, so let the process play out before moving on.

Restarting your phone is another step you could take, and then once again check location settings when your phone powers back up. If your location is still not verified after all of these steps, then you will need to reach out to customer service.

Why is Geolocation Necessary?

The use of geolocation is necessary for a couple of reasons, but it mainly provides protection for each online sportsbook operator. These sportsbooks are licensed to operate in a regulated state, such as Illinois, Iowa, Colorado, NJ, or Pennsylvania, and they are not allowed to accept bets from outside of the state.

The Illinois Gaming Board requires each operator to have a geolocation service in place before a license is granted. These services are tested well before a site launches, but that doesn’t always mean that everything will always run smoothly.

Even though some neighboring states of Illinois offer mobile sports betting, all of the bets placed in Illinois generate revenue for the Land of Lincoln. Sometimes, a different sportsbook account is required in every state as not all operators are available in all states.

Geolocation is also necessary for sports bettors because it will ensure that they are seeing the correct betting lines and promotions. Operators can have different offers for different states, and you must be using the correct account to place a bet.

Sportsbook Player Location Check Terminology

What does surrender mean in blackjack. Not every operator will use the same terms to talk about geolocation or player location checks. For example, you may see this message DraftKings sportsbook player location check, or FanDuel geocomply no token error. Essentially, they are all the same thing. It just means the technology is having problems with locating you.

The issue may be temporary, or it may last for a few hours. During Super Bowl, there was a big issue with GeoComply and geolocation which left a lot of customers unable to wager on the big game. Yes, it’s annoying when it happens, but hopefully, these issues will now be fixed for future big events.

Problems With Geolocation

There are a number of issues with geolocation services, and some problems don’t have very good solutions. These issues are very similar to your mobile phone dropping calls, or your WiFi going out for some unknown reason.

Geolocation services have evolved and improved over time, but online sportsbooks are constantly fighting issues with this part of their service. If you are in a location that doesn’t have a very good signal, it might be hard to track your location. If you have ever tried to check in on Facebook, share your location on WhatsApp, or flag a cab using Uber, these services all use location settings to see where you are. They don’t always work all the time, and that’s the same when trying to place a wager.

Connecting to WiFi helps to improve your chances of being tracked, and it can help geolocation services operate more smoothly. This isn’t a requirement, but it could help if you continue to see error messages popping up.

There are also those bettors that are searching for ways around the location issue, and they have found ways to beat the system. Every state and sportsbook is worried about this happening, and Illinois sportsbooks are doing all that they can to ensure that they are taking bets from legal customers.

Hopefully, doing these simple steps will allow for the geolocation services to find your exact location and allow you to place a bet.

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As more states across the US offer legal sports betting or are considering legalizing sports betting, online operators are looking to get in on the action by launching their online and mobile sportsbooks.

Many well-known brands, such as DraftKings Sportsbook and BetMGM Sports, aim to provide a seamless gaming experience to all of their customers. However, sometimes technology can provide a stumbling block in the user getting the full experience and range of options on offer.

A common term you may hear if you have downloaded a mobile sports betting app or regularly place bets online is ‘geolocation.’ This technology pinpoints your exact location to determine if you can legally place a bet. For example, you may have downloaded an NJ sports betting app and registered successfully. However, you then leave the state and travel somewhere where betting is not yet legal. You then login to the account, try to place a bet but are blocked. This is geolocation performing its duty of not allowing bets in states where it is illegal.

Geolocation error can be a make or break when trying to place your bets. It’s not just sportsbook users facing these problems, you can also get player location and geolocation errors with mobile casinos.

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The sportsbooks we have found that has the best and most reliable & accurate geolocation feature are:

BetMGM geolocation performed the best when we tested this across several states and state borders. This was closely followed by PointsBet Sportsbook which also worked very well, then DraftKings sportsbook. If you have issues with either of these sportsbooks, then follow these steps below. A good way to overcome issues like this is to use 2 betting apps then you can always use the other if one doesn’t work.

The sportsbook we had most issues with was FanDuel. We saw the FanDuel geocomply no token error quite a lot and would suggest using William Hill, BetMGM sportsbook, or DraftKings over FanDuel as it’s a persistent issue.

Current Issues with Geolocation

Let’s take a look at an example of the problems that sportsbooks encounter with their customers and geolocation. There is a bettor in New Jersey who has downloaded a mobile sport betting app and is ready to bet. They go to place their bet, which is rejected because they have ‘failed’ the geolocation test. The customer then wonders how this has happened? You may launch an app and see the error “geolocation not working” which can be annoying. As annoying as they are, player location checks are a legal requirement from a sportsbook.

This is a pertinent question amid the ongoing discussion about and expansion of mobile and online sports betting. The rules and regulations around legal sports betting state sportsbooks must use geolocation technology and are only allowed to accept bets from players physically present in-state or face hefty fines.

For this technology to work, it requires a combination of software and hardware designed to “fence” devices. So, if we take New Jersey as an example, as mobile sports betting is legal, the state is virtually “fenced” so players there can place their bets without hassle. The issues arise and get complicated when you consider other states, such as Mississippi, where mobile sports betting is legal but only on-site at physical casinos. This means a different kind of ‘geofence’ needs to be adopted.

Geolocation vendors such as GeoComply must be flexible to overcome common issues. For example, in some states, sports betting won’t occur in casinos, but rather in tiny venues that are difficult to find. In places like these, hardware needs to be installed to prevent players from placing bets until they are inside a location with an interactive sportsbook.

It is not just sportsbooks that have issues. You may also experience geolocation issues with online casinos as well as they also rely on the same technology and software.

Player location check

As a bettor, one of the most annoying phrases we come across is player location check unable to verify location. So what exactly is a player location check? What this effectively means is your device cant speak to the sportsbook and confirm where you are. We can usually get around this issue by installing a plugin (such as GeoComply, or GeoGuard) or making sure that location settings are turned on from our cell. These need to either be set to on all the time or when using the app. We show you below in details how to do this.

No matter what state you are trying to bet in, it is a legal requirement by a regulated sportsbook to prove your location. Operators use very clever software to detect if you are using a VPN. If you are looking for a way of how to get around FanDuel restrictions or bypass FanDuel location checks, this is against the operator’s terms of use and can get you suspended and blocked from using them, or any other online betting site.

How Sportsbooks Could Overcome Geolocation Issues


One option open to sportsbooks to work around issues such as the one mentioned above in remote locations is to train route operators who service betting kiosks in how the technology works. Another option could be installing multiple hardware pieces, so if one breaks down, you have another reliable one still working.

Many state lawmakers have expressed concern about how geofencing will work in practice in their locations. It may be the case that geolocation needs to become even more accurate, to the inch, to stop potential breaches.

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What to do if you have location issues with the sportsbook?

A question we are often asked is why do we get geolocation issues and how can we fix them. If you have problems with the sportsbook confirming your location, there are a few steps we use. If you see Draftkings location not found, for example, try these steps below.

  • Make sure you are physically in a legalized state
  • Make sure location settings are turned on in the settings
  • If both of the above are done, try restarting your phone
  • If this fails, uninstall the app and download it again
  • Allow location settings again, open the app & login

Normally toggling your location on and off, then restarting your phone should fix any issues you may have with a sportsbook app and the geolocation settings.

If you are still experiencing issues, reach out to the sportsbook in question customer support team as there may be an issue with your account.

Turning location setting on from your mobile

It is essential the sportsbook can access your location and geolocate me. It is very easy to do this. If you use an iPhone, iPad, or even iPad, you can find this setting in:

  1. Settings
  2. Privacy
  3. Location services (toggle on)
  4. Access the app and confirm to share location

If you use any Android handset or tablet, location settings can be found in:

  1. Settings
  2. Location (toggle set to on)
  3. App permissions
  4. Find the app
  5. Select Allow all the time or when using the app

If you are using an Android mobile, or tablet, you may see the error Android location services not working. If this happens, follow the steps above and this should fix the issue.

Is geolocation or Geocomply always accurate?

They are as close to perfect as you can get, but like with any technology they have issues every now and then (think mobile phone or wifi signal dropping). They can pinpoint your location to within a few inches when outside, but there may be issues when you are indoors as walls and roofs can block the signal. The technology used in PA online sportsbooks and NJ online casinos is extremely accurate.

Like any piece of technology, it is never 100% accurate and will always throw up some complications from time to time. How do you get around these issues? Well, we use at least 2 sportsbooks so that if we are having issues with 1, we have a backup to allow us to get that bet on.

Why do sportsbooks need Geolocation?

As online gambling is not legal in every state, a sportsbook will need to prove you are in a state that does allow online betting (or casino). The best way to do this is to use your location feature that is built into your mobile. Geolocation (often offered up by Geocomply) can pinpoint your location to within a few inches and is often very accurate. However, like a lot of technology, it has its moments and never works 100% all the time.

If you use a desktop computer or a laptop, you may need to use a geolocation plugin (also called geocomply plugin) on your internet browser. In a similar fashion to your mobile, this can confirm your location using your IP address.

As this technology is still quite new and in its infancy, we only expect this to get better and more accurate. This will hopefully lead to less frustration and issues. It is illegal to use a VPN to try and spoof your location and is not something we recommend you do. Players trying to use a DraftKings VPN will not be able to access the site as there is the software to detect you are using a VPN.

In the meantime, you can use one of the recommended sportsbooks that we feel have the best geolocation access. If you need any additional help, you can always get us on twitter @Gamble_USA and we will try our best to help.

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