William Hill Account Suspended


William Hill has already suspended dividend payments, cut marketing spend, cancelled pay rises and bonuses this year and furloughed staff. Sign up to the daily Business Today email or follow. After a thorough review of your account, the decision remains that your account is suspended, this is a business decision which is non negotiable and we are not obligated to disclose the reasoning for this. How to Create an William Hill Account. Step-by-Step Guide. Go to William Hill website: After reading a William Hill Sportsbook review punters will generally register for sports betting account with William Hill, the first step is to visit their website and click on the link marked ‘Join Now’.

  1. Why Is My William Hill Account Suspended
  2. William Hill Account Suspended Access
  3. William Hill My Account
  4. William Hill Log In My Account

William hill Closed my account. William hill Closed my account and 3 of my friends accounts 2 days after we open the account! I deposited 300 euros and make about 720 euros for 2 days and they closed my account asking me for so many documents. Im tired from this things. I play mistake odds from william hill so i think they catch me from this, but anyway if someone know something about this. William Hill Fantasy Baseball. Account Settings. Minnesota Timberwolves guard Malik Beasley has been suspended 12 games without pay for pleading guilty to a felony charge of threatening to.


Found for the Player - William Hill have refused to discuss complaints. As such we have nothing but the player's account to base an assessment on.

Read our William Hill Casino Review.

Player's Complaint

I have had my WH account for around a year now, and have been active on it. I bet on a whole range of sports: Football, Horses, Tennis, you name it! I was genuinely content with the service provided by WH until this issue happened:

On the 15th of May, there was an ITF Tennis Match in Spain. While I was placing bets on horses, I decided to scan the live tennis scores and this one match caught my eye. Player X and Player Y , Although Player X was leading the first set heavily (he eventually went on to win the 1st set), every single game was taken to deuce, therefore the odds of 13/1 for Player Y looked particularly interesting. So I staked 200 on Player Y to win at 13/1 odds.

I had a feeling that it would be a long shot bet, but I was feeling lucky today. To my amazement, Player Y won the 2nd and 3rd sets convincingly at 6-1 . 6-0 respectively. I was feeling extra lucky that my long shot bet had come in, but little did I know this is when the issue started:

Why Is My William Hill Account Suspended

Under the 'Open Bets' section, where your potential winnings should be written, there were the letters 'DNS'. I inquired as to what this meant and they said that not to worry as they were settling some late bets.

I waited 24 hours, 48 hours, to receive an email saying that my account has been suspended and would not be reopened , and my winnings and initial deposit of 200 were being confiscated. After many back and forth emails, I found out that the account was suspended due to 'suspicious betting patterns regarding the tennis match' and that the match is under investigation. 2-3 weeks later, after contacting the TIU and other bookmakers, I come to find out that this match's investigation has actually been concluded and dismissed for any foul play and that the other bookies have paid out their customers concerning this match.

Whereas here I am, 5 months later, constantly sending back and forth emails to WH who always revert back to the same message 'sorry the investigation is still underway'.

I think this is a case of stalling tactics to make me give up on the money and funds, but the manner in which they have done so has left me very frustrated and I will fight for it as much as I can. It is especially annoying that they are withholding my deposit, and that can usually only be done when they suspect criminal activity (from what I understand after my weeks of research).

William Hill Account Suspended

Any input on this matter would be greatly appreciated

5 Responses

Hi mr247 - welcome to ThePOGG.com!

Before we go any further I need you to confirm the match that the bets were placed on?



Thanks for your reply ThePOGG,

The match in question was between Irigaray Guarne v Lizariturry J

Guarne ended up winning 2-1 after losing the first set 1-6, he went on to win the 2nd and 3rd sets 6-1 , 6-0 respectively.


Hi mr247,

Thanks for providing that information. I've confirmed the details of the match in question and there do not appear to be any reports of the results of the match being questioned by any official bodies.

While we will make efforts to discuss this issue with William Hill I do need you to be aware from the outset that William Hill routinely refuse to discuss complaints with this service. As such the chances of us being able to help are low.


William Hill Account Suspended Access



Thanks for your prompt reply.

I understand that William Hill can and will prove to be difficult to discuss with regarding this matter, this is why my chats with them for the past 5 months have gotten me nowhere!

However, I would appreciate any kind of hep from your part, any help is better than no help, despite low chances of success.


Hi mr247,

Unfortunately our dialogue with William Hill regarding this issue has broken down and at this point I have no reasonable expectation of this situation changing in the foreseeable future.

All I can recommend you do at this stage - as a UK citizen - is contact this group's ADR IBAS.

Sorry we could not be of more help!


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William Hill My Account

In light of ongoing coronavirus disruption and in an effort to keep resources within the business, William Hill is suspending its dividend until further notice - including the proposed 2019 final year dividend of 5.3p per share.

This decision came as part of announcement that William Hill's expects the current disruption to sporting events and closure of US casinos to have a material impact to this year's revenue and earnings.

The shares rose following the announcement on Monday afternoon but finished Tuesday down 26.5%.

Our view

William Hill's faced some sizable threats in recent times. Maximum £2 bets on fixed odd betting terminals, heightened regulatory scrutiny and a recent ban on using credit cards online all hurt profits.

Despite all this the group's most recent full year results on 26 February, although not pretty, did suggest William Hill was weathering the storm.

However, the spread of the coronavirus has meant sports events are being delayed or cancelled worldwide. With sports betting a staple of the whole sector, revenues are set to slump.

Analyst EBITDA expectations before the outbreak were in the region of £260m for the year. Based on their current scenario William Hill reckons coronavirus could knock £100 - £110m off cash profits this year this year. However, the closure of retail branches is an additional £25 - £30m hit per month - and given the UK Government's current stay at home stance, shop closures seem likely.

As earnings over the next few months are unreliable to say the least, the focus will switch to how well prepared William Hill is to weather the storm. That means looking at the balance sheet.

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At the end of 2019 William Hill's net debt was 2.4 times cash profits. As long as the group can keep this measure under 3.5 times they have access to a £425m credit facility. However, given the hit to EBITDA predicted this could be tough. Banks may be happy to overlook this in the short term, given the circumstances - but that's not a given.

In the meantime the board are taking some drastic action. William Hill will save cash by suspending the dividend and there's also scope to reduce things like marketing costs. Substitution is a behaviour gambling clients have shown before - so there's always the possibility people swap sports for gaming.

For now cash preservation and access to credit remains of the first importance. If or when things start to look normal again many of the same opportunities for growth will exist - but that feels a long way off at the moment.

Pre-virus the shares were trading around 14 times future earnings, above their long run average of 12, but have since dropped to 5.5 (although bear in mind that this was before the drastic change in earnings guidance issued today).

Trading details

William Hill said it's too early to accurately determine the effect of COVID-19 but provided the market with some scenarios they're currently considering.

The scenarios include: international football resuming in August, the cancellation or postponement until 2021 of the UEFA European Football Championship, UK retail shop closures for one month, the cancellation of the Grand National and Royal Ascot and US sports resuming in time for the new NFL season in September.

If these outcomes were to take place, William Hill expects this year's group cash profits (as measured by EBITDA) will reduce by £100m - £110m.

William Hill Log In My Account

At the moment horse racing and retail shops remain open but the group said an additional month of closure impacts EBITDA by £25m to £30m.

The group confirmed 53% of 2019's £1.6bn revenue was generated through the sports book business.

William Hill said it had a 'robust financial position and has appropriate liquidity to absorb the impacts of the scenario outlined above'. The group have an undrawn credit facility of £425m and are working to reduce their cost base and improve cash flow.

Prior to recent cancellation of sporting events, trading in the quarter was ahead of William Hill's expectations, driven by favourable sporting results and a strong retail performance.

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